Refund Policy

1 Our Guarantee

We believe in our service. This guarantee exists because we're confident you'll find value in it. If something isn't working or doesn't meet your expectations, we want to hear from you first — we may be able to resolve your issue.

2 Refund Eligibility

You are eligible for a full refund if all of the following conditions are met:

• Your refund request is submitted within 14 days of the original purchase date
• You have used fewer than 10% of the credits included in your plan
• Your account is in good standing and not suspended for policy violations
• Payment was made via card (Paddle) — not cryptocurrency

You are not eligible for a refund if:

• More than 14 days have passed since purchase
• You have used 10% or more of your purchased credits
• Your account has been suspended for Terms of Service violations
• Payment was made via cryptocurrency
• You have previously received a refund for the same account

3 Crypto Payment Policy

If you are unsure about the service, we recommend paying by card where our 14-day guarantee applies, or using your 5 free credits to test the service before purchasing.

4 How to Request a Refund

5 Partial Refunds

We do not offer partial refunds. If you are eligible for a refund, you will receive the full purchase amount back. Credits remaining in your account will be removed upon refund processing.

If you have used some credits but are still within the 10% usage threshold and 14-day window, you are still entitled to a full refund of the purchase price.

6 Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks are costly and time-consuming for both parties.

If a chargeback is filed without contacting us first, we reserve the right to suspend your account pending resolution. Fraudulent chargebacks may be reported to relevant authorities.

7 Exceptions

In exceptional circumstances — such as technical failures on our end that resulted in lost credits or failed validations — we may issue credit top-ups or refunds outside the standard policy at our discretion. Contact support and we'll review your case.